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Refund Policy

Last updated: January 2025

Overview

At PGHub, we strive to provide the best property management solution for our customers. This Refund Policy outlines the terms and conditions for refunds on our subscription services.

Subscription Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers. If you are not satisfied with our service within the first 30 days of your subscription, you can request a full refund.

Eligibility

To be eligible for a refund, you must:

  • Be a first-time subscriber to PGHub
  • Request the refund within 30 days of your initial subscription date
  • Provide a valid reason for the refund request
  • Not have violated our Terms of Service

Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals after the initial 30-day period
  • Setup or onboarding fees (if applicable)
  • Custom development or integration work
  • Third-party service fees
  • Subscriptions purchased through third-party platforms

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team through the contact form on our website
  2. Provide your account details and subscription information
  3. Explain the reason for your refund request
  4. Our team will review your request within 3-5 business days

Refund Processing

Once your refund request is approved, the refund will be processed within 7-10 business days. The refund will be credited to the original payment method used for the purchase.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Cancellations

You can cancel your subscription at any time from your account settings. Upon cancellation, you will continue to have access to the service until the end of your current billing period. No partial refunds are provided for unused time within a billing cycle.

Special Circumstances

In certain cases, such as service outages or technical issues on our end, we may offer prorated refunds or service credits at our discretion. Each case will be evaluated individually.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team through the contact form on our website.